From the Configuration cog, select "Manage People"
Find the employee you wish to update and click on their name. This will take you to their Profile page.
![](https://downloads.intercomcdn.com/i/o/296393865/98b1e89a2dd8f83fea2cfad4/image.png)
Click the "Edit" button, and then the "Edit" button again by their Position section.
Here you can update their Position title. Save & Close when done.
What happens next?
The new Position will appear in their Profile.