Culture is about the messages you and the business send. These messages demonstrate what is valued, what is important, what people do to fit in, to be accepted and to be rewarded.
- Behaviours of others, especially those who appear to be important
- Symbols, observable events, artefacts and decisions
- Systems, how people and tasks are managed
[Taken from Carolyn Taylor, Walking the Talk]
Importance of trust and pyschological safety